CUneXus News Winter 2017

By February 14, 2017 Financial Lending

CUNA Mutual Invests in CUneXus

It is with great pride that we can now announce that CMFG Ventures, LLC, the venture capital entity of CUNA Mutual Group, was the lead investor in CUneXus’ Series A funding round last summer. What does this mean for CUneXus? Growth. We’re expanding our roadmap and adding new members to our team.

As we surpass 50 Financial Institutions using our cplXpress technology, our goal remains the same—to enhance the products that help our clients deliver the experience their customers/members demand. That means developing add-on modules, enhancements and new products, as well as constantly improving the CUneXus customer experience. Click here to read the full announcement.

CUbroadcast Interview with CEO, Dave Buerger

Mike Lawson of CUbroadcast recently interviewed our President and CEO, Dave Buerger about CUneXus’ growth, the evolution of consumer lending practices, and the future of lending automation. While CUneXus serves both Credit Unions and Banks, CUbroadcast is a credit union talk show offering a collection of informative, online video interviews discussing today’s credit union issues and trends with some of the industry’s finest innovators, ambassadors, and game changers. Click here to listen to the full interview.

Banking Needs a Customer Experience Wake-Up Call
An Article from The Financial Brand

Comparing a company like Amazon or Netflix to your Financial Institution (FI) may seem like comparing “apples to oranges”, but the reality is, Amazon and Netflix are setting the standards that form consumer expectation. Consumers want apples to apples when it comes to customer experience—they want organizations to simplify engagement and make their lives easier—no matter what the industry.

The recent article published in The Financial Brand could serve as a CUneXus discourse to Financial Institutions. Jim Marous states, “How customer insight is used can make a big difference to the customer experience—and ultimately to the profitability of the organization. The right information, analyzed in the right way, can ensure that the financial institution can provide the right offer at the right time—along with a seamless service at a lower cost.”

He lists five areas that have emerged as crucial priorities in 2017:

1) Move focus of digital engagement from cost reduction to experience enhancement.
2) Leverage advanced analytics, machine learning and contextual engagement to provide a highly-personalized experience.
3) Allow the consumer to engage with their bank on the channels they prefer at the times they want to engage.
4) Transition advisory and sales activities from being reactive to being proactive.
5) Engage end-to-end throughout the customer journey, from shopping to account opening, to onboarding and through relationship expansion.

All five priorities go hand in hand with the customer experience that the CUneXus cplXpress platform provides—the convenience of “one-click” pre-approved loans to customers/members, all the while making your institution’s digital channels profitable. This article is timely and definitely worth the read, check it out here.

March Webinar: AutoXpress Powered by Edmunds.com

Wednesday, March 8th, 2017

11:00 AM – 12:00 PM Pacific Standard Time / 2:00 PM – 3:00 PM Eastern Standard Time

AutoXpress: Shop-Borrow-Buy—All Within Online & Mobile Banking

Increase loan volume and help your members/customers break free from the traditional car-buying process with this one-of-a-kind technology available with cplXpress and powered by Edmunds.com. AutoXpress is a complete end-to-end auto purchasing experience within online and mobile banking that links real-time auto inventory from thousands of dealerships nationwide to your institution’s pre-approved auto loan offers.

CUneXus clients will receive an emailed invitation—kindly RSVP to Tara@CUneXus.com by March 7th to receive a link to join the webinar. We look forward to seeing you there!

Upcoming Webinar:

April 8th: New Features of cplXpress 2.0 (make up)

Welcome Jason Harris!

Jason Harris is a familiar face to CUneXus having worked on several projects as a freelancer before joining the team full time as a Full Stack Software Engineer designing and implementing new product features.

With nearly a decade of experience in the software technology industry, Jason began his professional career as a Web Developer at the age of 19, after learning web technologies on his own. A year and a half later, he became a Full Stack Developer, and by 22, he was tuning MySQL database tables and REST APIs to support 200,000-1,000,000 requests per minute.

He is originally from San Diego, CA, and after many years in Sandpoint, ID, he now calls the state of Washington home. During his free time, Jason enjoys working on his Real-time Strategy video game and keeps active with Crossfit.

What’s on Tap: Racer 5 IPA

Finally, we have a new beer on the office tap, Racer 5 IPA—a local favorite from neighboring Healdsburg, CA. As Bear Republic describes it, “This hoppy IPA is a full-bodied beer brewed with malted barley, wheat, and crystal malts… designed to highlight the unique floral qualities of Columbus and Cascade hops from the Pacific Northwest.”  If you find yourself in downtown Santa Rosa, stop by the office for one of America’s most medal winning IPAs!

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